القصبة الهوائية البقري

Dear Susan,

Thank you so much for taking the time to leave such a wonderful 5-star review for our Beef Trachea! We are absolutely delighted to hear that your dog loves them.

Hearing positive feedback like this truly makes our day and confirms that we are providing high-quality, enjoyable products for our pets.

We appreciate your support!

Dear Mohamed,

Thank you very much for taking the time to provide us with your feedback regarding the Beef Trachea product you purchased last year. Please accept our sincere apologies for the negative experience you had. The safety and well-being of the pets consuming our treats are, without question, our absolute main priority.

We maintain rigorous safety standards in our facility and regularly test our food to ensure the highest possible quality. We are genuinely surprised and deeply concerned by your experience, as this is the first instance of a report concerning the cleanliness of our products or a pet becoming ill afterward.

I noticed from your order history that you have been a valued customer, purchasing our products for more than two years without any previously reported issues. While we are investigating this matter immediately to understand what might have happened during the production or handling phase, it is possible this was an isolated error in the handling or packaging process. Regardless of the cause, we extend our deepest apologies again for the distress and inconvenience this has caused you and your dog.

Please be assured that we are taking your concerns very seriously, and we will double-check our processes and review all quality control points to ensure an issue like this is promptly identified and eliminated. We are absolutely committed to ensuring the integrity of our products.

We would appreciate the opportunity to make this right for you. Could you please let us know how we can best resolve this situation to your satisfaction?